You can exchange a banknote for another one at your own bank branch. The Banque de France also exchanges banknotes under certain circumstances: high denomination notes for low denomination ones, first-series euro notes for second-series ones, damaged or mutilated banknotes for new ones (in partnership with La Poste). Find out what to do if you are not sure your banknote is genuine.
Mutilated or damaged banknotes : the Banque de France offers a service of exchange for the euro banknotes whose physical state (mutilated or damaged) hinders their use as means of payment.
Banque de France / Caisse de Paris
39 rue Croix des Petits Champs
75049 Paris Cedex 01
To get more information about the franc banknotes. (link to the French page)
After checking the security features with the feel-look- TILT test, if you are sure that the note presented is not genuine, it is recommended to:
If you have a mere doubt about the authenticity of the note (e.g. a badly damaged note), you can refuse it, or accept it provided that you have taken note of the customer’s identity.
After accepting a banknote, if you think that it is a counterfeit, it is forbidden to put it into circulation as it is considered as a criminal offence. Counterfeit banknotes must be delivered to the police, to a bank or to the National Central Bank against a receipt. For shopkeepers, the loss incurred can be deducted from the accounting results, as the receipt issued by the National Central Bank serves as a tax receipt.
If the bank or the National Central Bank confirms that the banknote is authentic, it will be exchanged without any fee.
Updated on: 05/24/2017 17:31