As part of its task to supervise means of payment, the Banque de France regularly publishes security advice for users of payment services.
Your behaviour make a direct contribution to the security of your payment card. . Please follow these basic security recommendations to protect your transactions.
If you report a lost or stolen card promptly, you will be covered by provisions limiting your liability to the first EUR 150 of fraudulent payments. If you fail to act promptly, you could be liable for all fraudulent payments made before you reported the card missing. Once you have reported a lost or stolen card, you can no longer be held liable. If you notice any unusual transactions on your account statement and are still in possession of your card:
Report this promptly so you are protected against any new fraudulent attempts using misappropriated card data.
Except in the event of gross negligence on your part (e.g. you let someone see your card number and/or PIN and this person has used your card without telling you) or if you deliberately fail to comply with your contractual security obligations (e.g. you have been careless enough to tell someone the card number and/or the PIN and this person has used your card without telling you), you must submit a claim to the institution that issued the card as soon as possible and within a time limit set by law, namely 13 months from the debit date of the contested transaction. You will not be liable. The disputed amounts must be immediately refunded at no charge. Note that if the card was misappropriated in a non-European country, the time limit for submitting a claim is 70 days from the debit date of the contested transaction. Your card issuer may extend this limit, but it cannot be more than 120 days.
Naturally, in the event of fraudulent activity on your part, the protective mechanisms provided for under the law will not apply and you will be liable for all amounts debited before and after reporting the card lost or stolen, as well as any other costs resulting from these transactions (e.g. if there are insufficient funds in the account).
Updated on: 12/19/2016 15:18